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|Pricing and Billing
|What forms of payment do you accept?
Toll-Free Fax: (888) 255-6166
Mail Check or PO:
RTR Direct, LLC
c/o RTR Kids Rugs
PO BOX 652
Northport, AL 35476
|Do I have to pay sales tax?
|We only collect sales tax if you are shipping into the state of Alabama which is 4%. If you are shipping into Tuscaloosa County the total is 9%. All other counties are charged the 4% state rate. If you are a tax exempt business or organizational we must have your tax exempt certificate on file in order to waive the Alabama state sales tax. All public & private schools located in Alabama are tax exempt by state law & no tax exempt form is necessary. If you are a tax exempt Alabama customer and place an order and are charged the Alabama tax please note in the order comments your tax exempt information and fax or mail us your tax exempt certificate and we will waive the tax before processing your order.
|I have a question on my charges.
|Click the "My Account" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer care for further assistance.
|I need a copy of my receipt/invoice.
|Click the "My Account" link at the top of our site and choose print invoices from the list.
|When will my credit appear on my account?
|All returns ship back to the manufacturer. Once we receive credit from them we will issue credit to your credit card usually within 24 hours. The manufacturers usually take 2-3 weeks from the time they receive your item(s) to issue credit.
|When will my credit card be charged?
|Your credit card will be charged at order placement. We ship all rugs directly from the manufacturer. Due to authorizations being good for a short period of time some orders could ship out with an expired authorization & thus no payment being made. This fact made it necessary to bill credit card payments at order placement since we could not prevent an order from shipping out with no payment being made.